1. Shipping Information
We offer worldwide delivery. We aim to process and ship all goods between 3-5 working days.
All prices quoted on the website are in euro. If you are paying with a bank from a different currency, the final price conversion will show upon your bank statement after payment confirmation. The exchange rate will be dependant on your bank currency exchange rates on the day of payment.
When your order has been shipped, you will receive an e-mail confirmation providing your delivery tracking number with an estimated delivery time, allowing you to track your order until it's delivery. You will be required to sign for your item upon delivery. If a delivery is missed, you will be eligible for a second attempt delivery, however after two missed deliveries, if an online order is to be re-delivered again, then the customer is required to cover these costs.
The delivery times stated in your email are only estimates and once the courier has collected the item, we cannot guarantee delivery dates. Please note that in certain areas around the world, only a limited range of delivery services is available. We will aim to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
There may be local duties and taxes applied onto your order depending on the destination country. You may be required to pay these import duties and taxes to the courier on delivery. Please contact your local customs office for further information about this.
Please ensure that all billing and shipping details are correctly provided. Once a delivery has been shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.
2. Secure Payment
We take great care in ensuring our site is secure for all customers, and therefore all credit/debit card transactions are processed through the globally trusted Paypal or Euplatesc.
1. Paypal
If you have a PayPal account, you can use it to pay for your items. Just select PayPal as your payment method at checkout and enter your account information.
2. With credit/debit card
If you choose to pay via credit/debit card, you will be redirected to a secured payment page, hosted by the payment service provider (Euplatesc), where you will be requested to enter your card details.
Euplatesc uses 3-D Secure as a way to safeguard against potentially fraudulent transactions. 3-D Secure is a protocol designed to be an additional security layer for online credit and debit card transactions. This additional security was initiated and created by Visa and MasterCard and it’s branded as Verified by Visa and MasterCard SecureCode.
All card transactions are 3-D Secure authenticated and no card details are transferred to or stored on our website.
Euplatesc accepts payments from the following cards:
- Visa
- Visa Electron
- MasterCard
- Maestro
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
3. Cash on delivery
Cash on Delivery can be used as payment method only for orders shiped inside Romania.
3. Returns Policy
We aim to provide you with full satisfaction in regards to your experience with our website and services. Please notify us via email (contact@undashapes.com) of your intent to return within 10 days of receipt of your purchase(s). Returns received after this time frame or without notification will be rejected by our team.
Customers must arrange their own return shipping service and cover all duty costs - any outstanding duties to be paid upon receiving your returns will be deducted from the refund total. We strongly recommend that you notify our team of any shipment tracking numbers you may have and insure the return shipment as we are unable to accept responsibility for any loss or damage incurred during transit to our warehouse.
To arrange a return, please:
Notify our team via email of your intent to return.
Email: contact@undashapes.com
After confirmation from our team, please return the item (within 10 days from receipt) to the following address:
UNDA COLLECTIVE SRL
Petru Movila, 14-16
Piatra Neamt
Neamt
Romania
The following conditions must be met for the return to be approved and the refund processed:
Item(s) must be unworn, unwashed and unused.
Item(s) must be returned as they were received. All garment tags must still be attached and any packaging provided (boxes, dust bags etc.) is considered part of the product and must be returned to receive a refund.
Items that have been returned without garment tags or seals will not be accepted.
Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.
If the conditions as detailed above are not met for any returned item we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.
4. Refunds
We endeavour to assess and accept refunds within 7 business days of their arrival to our warehouse. Once your return has been accepted, you will receive an email confirmation of the refund being processed.
Please note that payment may take up to 15 business days to be received and refunds will be credited to the original method of payment.
Your refund will be processed minus any original delivery shipping charges selected. Please note we are unable to accept responsibility for any duties and taxes incurred on delivery and recommend customers to contact their local authorities for any further information regarding these payments.
At this time, we are unable to process exchanges directly and recommend customers to arrange a return for their original purchase and to re-purchase replacement items directly on the site.
SC UNDA COLLECTIVE SRL
CUI 41318088
J27/820/2019
Piatra Neamt
Romania