1. Shipping Information
We offer worldwide delivery. We aim to process and ship all goods between 3-5 working days.
All prices quoted on the website are in euro. If you are paying with a bank from a different currency, the final price conversion will show upon your bank statement after payment confirmation. The exchange rate will be dependant on your bank currency exchange rates on the day of payment.
When your order has been shipped, you will receive an e-mail confirmation providing your delivery tracking number with an estimated delivery time, allowing you to track your order until it's delivery. You will be required to sign for your item upon delivery. If a delivery is missed, you will be eligible for a second attempt delivery, however after two missed deliveries, if an online order is to be re-delivered again, then the customer is required to cover these costs.
The delivery times stated in your email are only estimates and once the courier has collected the item, we cannot guarantee delivery dates. Please note that in certain areas around the world, only a limited range of delivery services is available. We will aim to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
There may be local duties and taxes applied onto your order depending on the destination country. You may be required to pay these import duties and taxes to the courier on delivery. Please contact your local customs office for further information about this.
Please ensure that all billing and shipping details are correctly provided. Once a delivery has been shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.
2. Secure Payment
We take great care in ensuring our site is secure for all customers, and therefore all credit/debit card transactions are processed through the globally trusted Paypal or Euplatesc.
1. Paypal
If you have a PayPal account, you can use it to pay for your items. Just select PayPal as your payment method at checkout and enter your account information.
2. With credit/debit card
If you choose to pay via credit/debit card, you will be redirected to a secured payment page, hosted by the payment service provider (Euplatesc), where you will be requested to enter your card details.
Euplatesc uses 3-D Secure as a way to safeguard against potentially fraudulent transactions. 3-D Secure is a protocol designed to be an additional security layer for online credit and debit card transactions. This additional security was initiated and created by Visa and MasterCard and it’s branded as Verified by Visa and MasterCard SecureCode.
All card transactions are 3-D Secure authenticated and no card details are transferred to or stored on our website.
Euplatesc accepts payments from the following cards:
- Visa
- Visa Electron
- MasterCard
- Maestro
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
3. Cash on delivery
Cash on Delivery can be used as payment method only for orders shiped inside Romania.